Delta Office Solutions LLC is committed to providing quality products and dependable customer service. If you need to return an eligible product, please review the following policy before sending any item back.
1. Return Period
Eligible products may be returned within 30 days of delivery, unless otherwise stated on the quotation, invoice, product page, or manufacturer terms.
All returns require prior authorization from Delta Office Solutions LLC.
2. Return Authorization
Before returning any product, please contact us to request a Return Merchandise Authorization (RMA).
Phone: 505-545-8682
Email: sales@deltaofficesol.com
Products returned without prior authorization may be refused or delayed.
3. Condition of Returned Products
To qualify for return, products generally must be:
Unused and in resalable condition
Complete with all accessories, manuals, cables, and components
Returned in the original manufacturer packaging
Free from physical damage, markings, labels, or alterations
Accompanied by the applicable RMA information
Products that are incomplete, damaged, used, or missing original packaging may not qualify for a refund.
4. Restocking Fees
Eligible returns may be subject to a restocking fee of up to 20%, depending on the product, manufacturer, distributor, and condition of the returned merchandise.
Additional manufacturer or distributor fees may apply where applicable.
5. Non-Returnable Products
Certain products are final sale or may not be returnable, including:
Software licenses, activation keys, subscriptions, and downloadable products
Activated or registered software
Special-order and customized products
Built-to-order or configured products
Clearance or discontinued products designated as final sale
Opened consumable products
Certain medical supplies and healthcare products
Products with hygiene, contamination, sterility, or safety restrictions
Certain tactical, law-enforcement, public-safety, or regulated products
Products specifically identified as non-returnable by the manufacturer or distributor
Items damaged through misuse, improper installation, modification, or unauthorized repair
Customers are encouraged to confirm return eligibility before ordering special-order, medical, software, or regulated products.
6. Software and Electronic Licenses
Electronic software licenses, subscriptions, cloud products, activation codes, and digital deliveries are generally non-cancelable and non-returnable once issued, activated, registered, or delivered.
Manufacturer and publisher licensing terms may also apply.
7. Medical Products
For health, safety, sanitation, and regulatory reasons, certain medical products may not be returned once opened, used, removed from sterile packaging, or delivered to the customer.
Return eligibility for medical products is subject to manufacturer and distributor policies.
8. Tactical and Regulated Products
Returns involving tactical, security, public-safety, or regulated products may be subject to additional manufacturer, distributor, legal, or compliance requirements.
Certain regulated products may be non-returnable.
9. Defective or Damaged Products
If an item arrives damaged, defective, or materially different from what was ordered, please notify Delta Office Solutions LLC promptly.
We may request:
Photographs of the damaged product
Photographs of the shipping carton
Serial numbers
Packing slip information
Description of the issue
Depending on the circumstances, we may arrange a replacement, manufacturer warranty service, repair, return, or credit.
Shipping damage should be reported as soon as possible after delivery.
10. Incorrect Products
If Delta Office Solutions LLC ships an incorrect item, please contact us immediately.
Once confirmed, we will provide instructions regarding return and replacement.
Customers should not dispose of, install, use, or alter an incorrect product before receiving instructions.
11. Return Shipping
Unless the return is caused by our shipping error or an eligible confirmed defect, the customer is generally responsible for return shipping costs.
We recommend using a trackable and insured shipping service.
Delta Office Solutions LLC is not responsible for unauthorized returns or return shipments lost or damaged in transit.
12. Original Shipping Charges
Original shipping, handling, expedited-delivery, freight, and related charges are generally non-refundable unless the return resulted from an error by Delta Office Solutions LLC.
13. Refunds
After an authorized return is received and inspected, approved refunds will generally be issued to the original payment method or applied as an account credit, as appropriate.
Refunds may be reduced by:
Applicable restocking fees
Missing components
Damage
Non-refundable shipping charges
Manufacturer or distributor charges
Processing times may vary depending on the payment method and financial institution.
14. Manufacturer Warranty Claims
Some defective products may need to be handled directly through the manufacturer's warranty or authorized service process.
Where applicable, Delta Office Solutions LLC will provide reasonable assistance in identifying the appropriate warranty procedure.
15. Order Cancellations
Orders may be canceled before shipment only when cancellation is permitted by the applicable manufacturer, distributor, or supplier.
Special-order products, configured products, software licenses, subscriptions, and certain regulated products may become non-cancelable once the order has been processed.
16. Contact Us
For return requests or questions regarding return eligibility, please contact:
Delta Office Solutions LLC
400 Gold Ave Ste 702
Albuquerque, NM 87102-3283
Phone: 505-545-8682
Email: sales@deltaofficesol.com