Delta Office Solutions LLC works to provide reliable and efficient shipping for IT hardware, software, office supplies, medical supplies, tactical equipment, and related products throughout the United States.
1. Order Processing
Orders are processed after payment, credit approval, or acceptance of authorized purchase-order terms, as applicable.
Processing times may vary based on:
Product availability
Manufacturer or distributor inventory
Order quantity
Special-order requirements
Customer verification
Government or institutional documentation
Compliance requirements for regulated products
Orders placed on weekends or holidays will be processed on the next applicable business day.
2. Shipping Methods
Available shipping methods may include:
Ground shipping
Expedited shipping
Next-day or priority delivery
Freight/LTL shipping
Manufacturer or distributor direct shipment
Customer-provided carrier account
Available options depend on the product, destination, weight, dimensions, and supplier.
3. Shipping Charges
Shipping and handling charges are calculated based on the order and may include:
Carrier charges
Product weight and dimensions
Delivery destination
Service level selected
Freight requirements
Insurance or special handling
Residential or limited-access delivery fees where applicable
Shipping charges will be shown on the applicable quotation, order confirmation, invoice, or checkout page when available.
Customers may also request shipment using their own approved UPS, FedEx, or other carrier account when permitted.
4. Delivery Estimates
Any delivery or transit time provided by Delta Office Solutions LLC is an estimate unless expressly guaranteed in writing.
Estimated delivery dates may change because of circumstances such as:
Carrier delays
Manufacturer backorders
Distributor inventory changes
Weather conditions
Transportation disruptions
Supply-chain interruptions
Government restrictions
Holidays
Events beyond our reasonable control
Delta Office Solutions LLC is not responsible for carrier delays after an order has been transferred to the shipping provider.
5. Product Availability
Products listed on our website or included in a quotation may be:
In stock
Distributor stocked
Manufacturer stocked
Backordered
Special order
Discontinued
Subject to allocation
Inventory availability can change without notice.
If an item becomes unavailable after an order is placed, we may contact the customer regarding an estimated availability date, substitute product, partial shipment, or other available options.
6. Multiple Shipments
Orders containing multiple products may ship from different warehouses, distributors, or manufacturers.
As a result, an order may arrive in multiple packages or separate shipments.
Separate tracking numbers may be issued for each shipment.
7. Drop Shipments
Delta Office Solutions LLC may fulfill orders directly from authorized manufacturers, distributors, suppliers, or logistics partners.
The shipping location shown on the package may therefore differ from Delta Office Solutions LLC's business address.
8. Tracking Information
Tracking information will be provided when available after shipment.
Customers should allow sufficient time for carrier systems to update after a tracking number is generated.
9. Freight and Oversized Shipments
Large, heavy, palletized, or oversized products may require freight or LTL delivery.
Freight shipments may be subject to additional charges for services including:
Liftgate delivery
Inside delivery
Residential delivery
Appointment delivery
Limited-access locations
Re-delivery
Detention
Address corrections
Customers should advise us of any special delivery requirements before placing the order.
10. Delivery Inspection
Customers should inspect shipments immediately upon delivery.
Before accepting a freight shipment, customers should inspect the packaging for visible damage.
If damage is visible, customers should:
Note the damage on the carrier's delivery receipt
Take photographs of the packaging and product
Retain all packaging materials
Contact Delta Office Solutions LLC promptly
Failure to document visible freight damage at delivery may affect the ability to submit a carrier claim.
11. Lost or Damaged Shipments
If an order appears lost or arrives damaged, please contact us as soon as possible.
We may request:
Order or invoice number
Tracking number
Photographs
Packaging information
Product serial number
Carrier documentation
We will work with the applicable carrier, distributor, or manufacturer to determine the appropriate resolution.
12. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Additional carrier fees caused by incorrect, incomplete, or changed addresses may be charged to the customer.
Once an order has shipped, we cannot guarantee that the shipping address can be changed.
13. Signature Requirements
High-value, sensitive, regulated, or otherwise qualifying shipments may require an adult or authorized recipient's signature at delivery.
Signature requirements may be imposed by Delta Office Solutions LLC, the manufacturer, distributor, carrier, insurance provider, or applicable law.
14. Medical Products
Certain medical supplies may require special packaging, handling, temperature control, regulatory documentation, or other shipping requirements.
Additional fees or restrictions may apply.
15. Tactical and Regulated Products
Certain tactical, public-safety, security, or regulated products may have shipping restrictions based on federal, state, local, manufacturer, or carrier requirements.
Delta Office Solutions LLC reserves the right to:
Verify the purchaser
Verify the shipping destination
Request licenses or other documentation
Restrict shipment to approved destinations
Refuse orders that cannot legally or compliantly be fulfilled
Customers are responsible for ensuring that they are legally permitted to purchase and receive regulated products in their jurisdiction.
16. Software and Electronic Delivery
Software licenses, subscriptions, activation keys, and digital products may be delivered electronically rather than physically shipped.
Electronic delivery times vary by publisher, manufacturer, distributor, and order-verification requirements.
17. International Shipping
International orders, where accepted, may be subject to:
Export-control regulations
Import regulations
Customs clearance
Duties
Taxes
Brokerage fees
End-user verification
Manufacturer restrictions
The customer is responsible for applicable customs duties, taxes, import fees, and regulatory compliance unless otherwise agreed in writing.
18. Risk of Loss
Risk of loss and title to products will be determined according to the applicable quotation, purchase order, invoice, contractual terms, and governing law.
19. Shipping Restrictions
Delta Office Solutions LLC reserves the right to refuse or restrict shipment to certain locations when required because of:
Legal restrictions
Export controls
Manufacturer policies
Distributor requirements
Fraud-prevention concerns
Carrier limitations
Product-specific regulations
20. Contact Us
For shipping estimates, freight requirements, tracking assistance, or delivery questions, please contact:
Delta Office Solutions LLC
400 Gold Ave Ste 702
Albuquerque, NM 87102-3283
Phone: 505-545-8682
Email: sales@deltaofficesol.com